Frequently Asked Questions

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No, we are a 100% mobile service. We bring the Pure Step Lounge experience directly to your door to save you time and travel. 

It is our advanced cleaning process. We use specialized machinery to deep clean every fiber of your footwear, removing tough stains without damaging the material. 

 Yes. We use professional-grade, medical-level disinfection that eliminates bacteria and odors, making it ideal for medical professionals and daily athletes.

 We specialize in medical and athletic footwear. Whether it's your daily work boots or high-performance sneakers, we revitalize them.

 Since expert shoe care is just a call or message away, you can fill out our contact form or reach us directly at  (408) 657-9256  to coordinate your pickup. 

Absolutely. We use 100% sustainable and biodegradable products because we believe high-performance cleaning should be kind to the planet.

Since every pair is unique, we provide personalized quotes. Simply call or text us at (408) 657-9256  with a photo of your shoes and a brief description of what you need. Whether you are looking for a Basic Refresh, a Deep Clean, or a Quick Sanitization, the final price will depend on the shoes' current condition and the level of care required.